FAQ outlet webshop

Frequently asked questions outlet webshop

 

Shipping
 Ordered before 6:00 PM = shipped the same day! We ship with DHL and you will receive shipping information by email.

How do I place an order?
You place an order by adding an item
to the shopping cart.

Select the correct size and click on the icon at the top right of your screen
of a shopping cart.

Check your order and make sure you have the correct item
size added to your shopping cart.

After this, proceed to check out and fill in all your details such as name,
e-mail address and telephone number. Choose the way you want to pay. You can then indicate whether your billing address should also be your delivery address.

Then click on check order to check your order one more time to be sure.

Payment methods
You can pay at www.dwrslabeloutlet.com with IDEAL, Amex, Visa, Mastercard, Maestro, Banconact, Sofort and Paypal.

Oh dear, my favorite is sold out!
Due to a lot of traffic on the webshop, it is possible that someone is a little faster with the checkout. As a result, your favorite item may suddenly be sold out! Sorry, there is nothing we can do about this. :(

Postage costs

Shipping costs may of course differ per country.
Below we have listed the shipping costs per country for you.

If your location is not listed, please email webshop@dwrslabel.com and we will be happy to take a look with you!
SEND

COUNTRY

 POSTAGE COSTS FREE SHIPPING Customs fees
The Netherlands €4.50 From €49.95
Belgium €4.50 From €129.95
Germany €4.50 From €129.95
Luxembourg €4.50 From €129.95
Spain €19.95 From €200,-
France €19.95 From €150,-
United Kingdom €30.- From £200 own account
Sweden €21,- No own account
Other EU countries €19.95 No

own account
USA $34 No

own account

 

Delivery time
You will receive an email with a tracking code as soon as the package has been sent to you, so that you can track the package.

Delivery time
 Netherlands 2 business days
Belgium 3 business days
Germany 5 business days
France 8 business days
Italy 8 business days
Spain 8 to 10 business days
Portugal 10 to 12 business days
United Kingdom 10 business days
United States 14 business days

There is a possibility of delays with our shipping service. If you have not received your purchase within the stated delivery time, please contact us at webshop@dwrslabel.com

Oops, I ordered the wrong size/item!
 Unfortunately, it is not possible to cancel or adjust your order afterwards.

Returns
It is not possible to return the items, because they concern, for example, photo shoot and showroom samples. If there is something wrong with your order, we will of course be happy to help you!